/* ==========================================================================
   ServiceDesk UClaro - Estilos Puros CSS (Sin Node.js ni compiladores)
   Paleta Corporativa Claro: Rojo #d52b1e, Blanco, Grises Neutros y Pizarras
   Fondo del panel: Gris suave claro (Sin negros de fondo)
   ========================================================================== */

/* Importación de Google Fonts: Material Symbols & Icons (https://fonts.google.com/icons) */
@import url('https://fonts.googleapis.com/css2?family=Material+Symbols+Outlined:opsz,wght,FILL,GRAD@20..48,100..700,0..1,-50..200');
@import url('https://fonts.googleapis.com/css2?family=Material+Symbols+Rounded:opsz,wght,FILL,GRAD@20..48,100..700,0..1,-50..200');
@import url('https://fonts.googleapis.com/css2?family=Material+Symbols+Sharp:opsz,wght,FILL,GRAD@20..48,100..700,0..1,-50..200');
@import url('https://fonts.googleapis.com/icon?family=Material+Icons|Material+Icons+Outlined|Material+Icons+Round|Material+Icons+Sharp|Material+Icons+Two+Tone');

:root {
  --color-primary: #d52b1e;
  --color-primary-hover: #b82317;
  --color-primary-light: #fef2f2;
  --color-primary-border: #fecaca;
  
  --bg-app: #f4f5f7;
  --bg-surface: #ffffff;
  --bg-sidebar: #ffffff;
  --bg-subtle: #f8fafc;
  
  --border-color: #e2e8f0;
  --border-color-dark: #cbd5e1;
  
  --text-main: #0f172a;
  --text-muted: #64748b;
  --text-subtle: #94a3b8;
  
  --shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, 0.05);
  --shadow-md: 0 4px 6px -1px rgba(0, 0, 0, 0.08), 0 2px 4px -1px rgba(0, 0, 0, 0.04);
  --shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.08), 0 4px 6px -2px rgba(0, 0, 0, 0.03);
  
  --radius-sm: 6px;
  --radius-md: 8px;
  --radius-lg: 12px;
}

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
}

body {
  background-color: var(--bg-app);
  color: var(--text-main);
  height: 100vh;
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

/* Scrollbars */
::-webkit-scrollbar {
  width: 6px;
  height: 6px;
}
::-webkit-scrollbar-track {
  background: transparent;
}
::-webkit-scrollbar-thumb {
  background: #cbd5e1;
  border-radius: 4px;
}
::-webkit-scrollbar-thumb:hover {
  background: #94a3b8;
}

/* Utilidades */
.hidden { display: none !important; }
.flex { display: flex; }
.items-center { align-items: center; }
.justify-between { justify-content: space-between; }
.gap-1 { gap: 4px; }
.gap-2 { gap: 8px; }
.gap-3 { gap: 12px; }
.gap-4 { gap: 16px; }

/* Google Fonts: Material Symbols & Icons */
.material-symbols-outlined {
  font-family: 'Material Symbols Outlined' !important;
  font-weight: normal;
  font-style: normal;
  font-size: 20px;
  line-height: 1;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  vertical-align: middle;
  letter-spacing: normal;
  text-transform: none;
  white-space: nowrap;
  word-wrap: normal;
  direction: ltr;
  font-feature-settings: 'liga';
  font-variation-settings: 'FILL' 0, 'wght' 400, 'GRAD' 0, 'opsz' 24;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
  text-rendering: optimizeLegibility;
  flex-shrink: 0;
  user-select: none;
}

.material-symbols-rounded {
  font-family: 'Material Symbols Rounded' !important;
  font-weight: normal;
  font-style: normal;
  font-size: 20px;
  line-height: 1;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  vertical-align: middle;
  letter-spacing: normal;
  text-transform: none;
  white-space: nowrap;
  word-wrap: normal;
  direction: ltr;
  font-feature-settings: 'liga';
  font-variation-settings: 'FILL' 0, 'wght' 400, 'GRAD' 0, 'opsz' 24;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
  text-rendering: optimizeLegibility;
  flex-shrink: 0;
  user-select: none;
}

.material-symbols-sharp {
  font-family: 'Material Symbols Sharp' !important;
  font-weight: normal;
  font-style: normal;
  font-size: 20px;
  line-height: 1;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  vertical-align: middle;
  letter-spacing: normal;
  text-transform: none;
  white-space: nowrap;
  word-wrap: normal;
  direction: ltr;
  font-feature-settings: 'liga';
  font-variation-settings: 'FILL' 0, 'wght' 400, 'GRAD' 0, 'opsz' 24;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
  text-rendering: optimizeLegibility;
  flex-shrink: 0;
  user-select: none;
}

.material-icons,
.material-icons-outlined {
  font-family: 'Material Icons' !important;
  font-weight: normal;
  font-style: normal;
  font-size: 20px;
  line-height: 1;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  vertical-align: middle;
  letter-spacing: normal;
  text-transform: none;
  white-space: nowrap;
  word-wrap: normal;
  direction: ltr;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
  text-rendering: optimizeLegibility;
  flex-shrink: 0;
  user-select: none;
}

.material-symbols-outlined.icon-xs, .material-symbols-rounded.icon-xs, .material-symbols-sharp.icon-xs, .material-icons.icon-xs, .material-icons-outlined.icon-xs { font-size: 14px; width: 14px; height: 14px; }
.material-symbols-outlined.icon-sm, .material-symbols-rounded.icon-sm, .material-symbols-sharp.icon-sm, .material-icons.icon-sm, .material-icons-outlined.icon-sm { font-size: 18px; width: 18px; height: 18px; }
.material-symbols-outlined.icon-md, .material-symbols-rounded.icon-md, .material-symbols-sharp.icon-md, .material-icons.icon-md, .material-icons-outlined.icon-md { font-size: 22px; width: 22px; height: 22px; }
.material-symbols-outlined.icon-lg, .material-symbols-rounded.icon-lg, .material-symbols-sharp.icon-lg, .material-icons.icon-lg, .material-icons-outlined.icon-lg { font-size: 26px; width: 26px; height: 26px; }

/* Botones */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 8px 16px;
  border-radius: var(--radius-sm);
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  border: 1px solid transparent;
  transition: all 0.15s ease;
  white-space: nowrap;
}

.btn-primary {
  background: linear-gradient(135deg, #d52b1e 0%, #b82317 100%);
  color: #ffffff;
  border: none;
  box-shadow: var(--shadow-sm);
}
.btn-primary:hover {
  filter: brightness(1.1);
  box-shadow: var(--shadow-md);
}

.btn-secondary {
  background-color: #ffffff;
  color: var(--text-main);
  border: 1px solid var(--border-color);
}
.btn-secondary:hover {
  background-color: var(--bg-subtle);
  border-color: var(--border-color-dark);
}

.btn-sm {
  padding: 5px 10px;
  font-size: 12px;
}

/* Badges */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 2px 8px;
  border-radius: 12px;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.3px;
}

.badge-urgent { background: #fee2e2; color: #991b1b; border: 1px solid #fca5a5; }
.badge-high { background: #fef3c7; color: #92400e; border: 1px solid #fcd34d; }
.badge-medium { background: #e0f2fe; color: #0369a1; border: 1px solid #bae6fd; }
.badge-low { background: #f1f5f9; color: #475569; border: 1px solid #cbd5e1; }

.badge-new { background: #ecfdf5; color: #065f46; border: 1px solid #a7f3d0; }
.badge-open { background: #eff6ff; color: #1e40af; border: 1px solid #bfdbfe; }
.badge-pending { background: #fdf4ff; color: #86198f; border: 1px solid #f5d0fe; }
.badge-resolved { background: #f8fafc; color: #334155; border: 1px solid #cbd5e1; }

.badge-sla-ok { background: #ecfdf5; color: #065f46; border: 1px solid #a7f3d0; }
.badge-sla-warn { background: #fffbeb; color: #b45309; border: 1px solid #fde68a; animation: pulse 2s infinite; }
.badge-sla-breach { background: #fef2f2; color: #b91c1c; border: 1px solid #fca5a5; animation: pulse 1s infinite; font-weight: 800; }

@keyframes pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.7; }
}

/* Navbar */
.navbar {
  height: 56px;
  background-color: var(--bg-surface);
  border-bottom: 1px solid var(--border-color);
  padding: 0 20px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  box-shadow: var(--shadow-sm);
  z-index: 20;
}

.brand {
  display: flex;
  align-items: center;
  gap: 12px;
}

.brand-badge {
  background: var(--color-primary);
  color: #ffffff;
  font-weight: 900;
  font-size: 14px;
  padding: 4px 10px;
  border-radius: var(--radius-sm);
  letter-spacing: 0.5px;
}

.brand-title {
  font-size: 16px;
  font-weight: 800;
  color: var(--text-main);
}

.user-profile {
  display: flex;
  align-items: center;
  gap: 10px;
}

.avatar-circle {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: linear-gradient(135deg, #d52b1e 0%, #7f1d1d 100%);
  color: #ffffff;
  font-size: 12px;
  font-weight: bold;
  display: flex;
  align-items: center;
  justify-content: center;
  border: 2px solid #ffffff;
  box-shadow: var(--shadow-sm);
}

/* App Container */
.app-container {
  display: flex;
  flex: 1;
  overflow: hidden;
}

/* Sidebar */
.sidebar {
  width: 260px;
  background-color: var(--bg-sidebar);
  border-right: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  flex-shrink: 0;
}

.sidebar-header {
  padding: 16px;
  border-bottom: 1px solid var(--border-color);
}

.sidebar-nav {
  flex: 1;
  padding: 16px 12px;
  overflow-y: auto;
}

.nav-section-title {
  font-size: 11px;
  font-weight: 800;
  text-transform: uppercase;
  color: var(--text-subtle);
  letter-spacing: 0.8px;
  padding: 6px 8px;
  margin-top: 12px;
}
.nav-section-title:first-child { margin-top: 0; }

.nav-link {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 8px 12px;
  border-radius: var(--radius-sm);
  font-size: 13px;
  font-weight: 600;
  color: var(--text-main);
  text-decoration: none;
  cursor: pointer;
  transition: all 0.12s ease;
  margin-bottom: 3px;
  border: none;
  background: transparent;
  width: 100%;
  text-align: left;
}

.nav-link:hover {
  background-color: var(--bg-subtle);
  color: var(--color-primary);
}

.nav-link.active {
  background-color: var(--color-primary-light);
  color: var(--color-primary);
  border-left: 3px solid var(--color-primary);
}

.nav-count {
  background-color: var(--border-color);
  color: var(--text-main);
  padding: 2px 7px;
  border-radius: 10px;
  font-size: 11px;
  font-weight: 700;
}

/* Main Area */
.main-area {
  flex: 1;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  background-color: var(--bg-app);
}

/* Content Views */
.view-content {
  flex: 1;
  overflow-y: auto;
  padding: 24px;
}

/* Card */
.card {
  background-color: var(--bg-surface);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-sm);
  padding: 20px;
  margin-bottom: 16px;
}

/* Tables */
.table-container {
  background-color: var(--bg-surface);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-sm);
  overflow: hidden;
}

table {
  width: 100%;
  border-collapse: collapse;
  text-align: left;
}

th {
  background-color: var(--bg-subtle);
  padding: 12px 16px;
  font-size: 12px;
  font-weight: 700;
  color: var(--text-muted);
  border-bottom: 1px solid var(--border-color);
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

td {
  padding: 14px 16px;
  font-size: 13px;
  border-bottom: 1px solid var(--border-color);
  vertical-align: middle;
}

tr:hover td {
  background-color: #fcfdfe;
}

tr.selected td {
  background-color: var(--color-primary-light);
}

/* Formularios */
.form-group {
  margin-bottom: 16px;
}

.form-label {
  display: block;
  font-size: 12px;
  font-weight: 700;
  color: var(--text-main);
  margin-bottom: 6px;
}

.form-input, .form-select, .form-textarea {
  width: 100%;
  padding: 10px 12px;
  border: 1px solid var(--border-color-dark);
  border-radius: var(--radius-sm);
  font-size: 13px;
  color: var(--text-main);
  background-color: #ffffff;
  outline: none;
  transition: border-color 0.15s;
}

.form-input:focus, .form-select:focus, .form-textarea:focus {
  border-color: var(--color-primary);
  box-shadow: 0 0 0 2px rgba(213, 43, 30, 0.15);
}

/* Modales */
.modal-overlay {
  position: fixed;
  top: 0;
  left: 0;
  right: 0;
  bottom: 0;
  background-color: rgba(15, 23, 42, 0.4);
  backdrop-filter: blur(2px);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 100;
  animation: fadeIn 0.2s ease;
}

.modal-card,
.modal-container {
  background: #ffffff;
  border-radius: var(--radius-lg);
  border: 1px solid var(--border-color);
  width: 100%;
  max-width: 580px;
  box-shadow: var(--shadow-lg);
  display: flex;
  flex-direction: column;
  max-height: 90vh;
  overflow: hidden;
  animation: slideUp 0.2s ease;
}

.modal-header {
  padding: 16px 20px;
  border-bottom: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.modal-body {
  padding: 20px;
  overflow-y: auto;
}

.modal-footer {
  padding: 14px 20px;
  border-top: 1px solid var(--border-color);
  background-color: var(--bg-subtle);
  display: flex;
  justify-content: flex-end;
  gap: 10px;
}

/* Toast */
.toast-container {
  position: fixed;
  bottom: 24px;
  right: 24px;
  z-index: 200;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.toast {
  background-color: #0f172a;
  color: #ffffff;
  padding: 12px 18px;
  border-radius: var(--radius-sm);
  font-size: 13px;
  font-weight: 600;
  box-shadow: var(--shadow-lg);
  display: flex;
  align-items: center;
  gap: 10px;
  animation: slideInRight 0.25s ease;
}

.toast.success { background-color: #065f46; }
.toast.error { background-color: #991b1b; }
.toast.info { background-color: #1e3a8a; }

@keyframes fadeIn { from { opacity: 0; } to { opacity: 1; } }
@keyframes slideUp { from { transform: translateY(20px); opacity: 0; } to { transform: translateY(0); opacity: 1; } }
@keyframes slideInRight { from { transform: translateX(100%); } to { transform: translateX(0); } }